Refund policy

To start a return, please contact us at returns@soleilcharms.com  within 14 days of delivery date. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send the package. Items must be mailed back within 3 days of return authorization.

Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unaltered, undamaged and in its original packaging. 

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on personalized (monogram items) and sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.